Jackets/Coats and Gilet Orders
Due to it being extremely busy please allow 7-10 working days for deliveries of all jackets, coats, gilets and bombers. If you need your order urgently please email firstname.lastname@example.org and we can see what we can do. Thank you!
Need it tomorrow? If you're ordering before 1pm, choose the express delivery option when checking out and we will send to you using next day delivery. **Please note we do not deliver on Saturday, if you require a Saturday delivery please email us as this is a special order. Any orders placed after 1pm will be dealt with the next working day. Any questions, please email us on email@example.com
We do not offer express delivery on our jackets.
Please note free delivery codes DO NOT cover express
All orders will be dispatched within 4-5 working days **please see the note above regarding all jacket orders**. If you would like to get in contact about the status of your order, then please get in touch at firstname.lastname@example.org. UK delivery is priced at £4 per each normal item, and £10 for all jackets and coats. All orders over £300 receive complimentary shipping.
We offer delivery worldwide for any item in the store. All orders sent out within 2-4 working days, unless stated differently on the product description, but please note delivery can take up to 7 working days from dispatch **please see note on jackets, coats and gilets. Prices start from £6 for each item. All orders over £300 receive complimentary shipping. Any questions, please get in contact at email@example.com
Returns & Replacements
** Please note we do not offer refunds on sale items - only exchanges and credit notes**
Just Not For Me
We want to ensure that you get the right garment for you, whether it be down to fit or seeing the garment once it has arrived please do not worry.
All UK Orders it is up to the customer to pay for the return - we recommend a tracked service with Royal Mail.
All International Orders it is up to the customer to pay for their return - we recommend a tracked service with your local postal service.
Please email firstname.lastname@example.org to receive the returns details. Please don't send anything back without your details included within the package as we will not have any idea who its from. You can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unworn within our 14 day period returns period.
**Please note we cannot accept returns for personalized products.
**Please note we do not accept returns on our Monica Earrings
Please allow 14 working days for exchanges and refunds.
If you believe an item is faulty, please contact us at email@example.com and we'll get that replaced for you or we can issue a credit note. PLEASE NOTE we do require the faulty item returned to us for us to access before any decision on how best to proceed will be made. We do not offer refunds on faulty goods that have been worn.
In the unlikely event, the item you received is not what you originally ordered please contact customer services, we will then advise on how to proceed with the return. We will cover postage costs for our error.
Terms and Conditions
It is the buyers responsibility to cover postage upon returning an item unless faulty and customs charges where applicable.
Before placing an order, if you have any queries relating to these terms and conditions please contact our customer services on firstname.lastname@example.org. Please note: once your order has been confirmed, we will not be able to make any changes to that order.
CHANGES TO TERMS AND CONDITIONS
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.
What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletters or personal shopper sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below this is a free service.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices,please contact us by e-mail at email@example.com
If you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org